UMD COB Faculty Online Course Support Center

What kind of help do you need?
Technical Issues & After-hours Support Login issues Blackboard components not working properly Browser or plug-in issues After-hours, weekend, and student support Software "how to" help	Course Design & Blackboard Guidance Need help using Blackboard? Ideas for enhancing course Changes to course content Quizzes or learning objects New course or redesign requests	Program Management & On-site Help Need onsite help? Need help using Blackboard? Simple changes to course Questions regarding online learning at UM-D
↓	↓	↓
Advanced E-Learning Solutions, Inc. (aelearn)	AliveTek, Inc.	On-site Michigan-Dearborn Resources
Online support: Click here for the automated form	Online support: Click here for the automated form or email help@alivetek.com	Lee Freeman, Ph.D., COB Distance Learning Support lefreema@umd.umich.edu
Phone support: 1-866-440-8484 (M-F, 9am-8pm Eastern)	Phone support: 1-877-395-9636 (M-F, 9am-5pm Eastern)
Key personnel: Alfredo Ignacio Eric Eberhardt Jacklynn Gillard Daniel Del Rio Mandi Ruhlman	Key personnel: Sandy Mills-Alford Robert Rienzi Cassandra Stephens

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Search Articles

Try searching our knowledge base for an immediate solution to your problem. (Examples: login, no audio)

Technical Support Channels

The following methods of support are available for your institution:

Email Support:	Open a Ticket 24 hours a day 7 days a week Response will occur Mon-Fri 8am-midnight (Eastern)
Chat Support:
Phone Support:	CALL CENTER CLOSED Please Open a Ticket. Call Center Hours: Mon-Fri 9am-8pm (Eastern) Current time: 09:44pm

Content-Related Inquiries

The following methods of content-related support are available for your institution:

Phone Support:	1-877-395-9636 Call Center Hours: Mon-Fri 9am-5pm (Eastern)
Email Support:	help@alivetek.com

Check Your System

The following components are required for UMD COB online courses. Click here for more details.

Component	Status
Flash Player
Adobe Reader
Sun Java
Cookies

Online Course Support™ is a service of Advanced E-Learning Solutions, Inc. All Rights Reserved 2010.