San Mateo Community College District Online Course Support Center

Announcements

  • Having Trouble Logging in?

    1) Bookmarks: Do you access the login page from a bookmark or favorite? The login page expires. Consequently, bookmarking will always result in login errors. Please try accessing the login page with this link: http://smccd.instructure.com

    2) Forgot Password: If you are still unable to login then you may have an incorrect password. You can reset your password by clicking the “Forgot your password?” button. It will email your @my.smccd.edu address a reset password link.

    3) Use Chrome Browser: If the password reset is not working for you then we recommend installing Google Chrome and trying again. https://www.google.com/chrome

    Posted on 11/15/2016

 

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Support Options (Channels)

The following methods of support are available for your institution:

Email Support: Open a Ticket

Response will occur
7 days a week
6:00 AM-9:00 PM
(Pacific)

Phone Support: CALL CENTER CLOSED
Please Open a Ticket
Call Center Hours:
Monday-Friday
9:00 AM-5:00 PM
(Pacific)

 

Check My System

The following components are required for SMCCD online courses. Visit the tune-up page for more details.

 


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