Open A Ticket


After you submit the following form, a member of the Online Course Support Center staff will respond to you by email or by phone. Email responses will occur 9:00 AM-5:00 PM, Monday-Friday, usually within four hours.

* = Required fields

User Information

Problem Description

File Attachments

You have the option to attach one ore more files (e.g. screenshots, sample file, etc.) that may help us better troubleshoot your problem. Each file size is limited to 5 Mb.

NOTE: Once this ticket is submitted, attached files cannot be deleted.


Tips for Requesting Help

It is our goal to provide quick and accurate support. To better assist you, we recommend that you fill out all fields and provide detailed information about the issue you are experiencing, including:

  • Error messages and URL's
  • Course name, section and instructor (if applicable)
  • Steps you have already tried to resolve the issue

Please add to the "safe senders list" of your email or anti-spam software.

If at any time you are concerned about the level of support you have received, please email and include your ticket number.


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